Refund Policy

CMHA REFUND POLICY:

Administration Fee:

• A non-refundable administration fee of $50.00 is applied to ALL player withdrawals, regardless of the timing of the withdrawal. This includes players involved in AA/AAA tryouts. 

Refunds Prior to Team Establishment:

• If withdrawal occurs after the player's division evaluations have started but before teams are established, 50% of the total registration fee, minus the $50.00 administration fee, will be refunded.

Refunds After Teams Are Established:

• No refunds will be provided after teams have been formed, except for:
  • Medical Reasons: A prorated refund, minus the $50.00 administration fee, will be given upon submission of the required medical documentation (details below).
  • Family Relocation: A prorated refund, minus the $50.00 administration fee, will be given if the family relocates out of CMHA's boundaries. 

Medical Withdrawal Requirements:

• A medical certificate on medical practice letterhead
• The date of diagnosis
• The reason for non-participation, as recommended by the medical professional
• Printed name and signature of medical professional

The refund will be prorated based on the date of diagnosis.

Conditions for Medical Refund:

• Once a medical refund is issued, the player will be removed from the official roster and will no longer participate in team activities.
• The roster spot will be considered vacant and may be filled by a new player registration.

Non-Refundable Situations:

• No refunds will be issued for suspended players.
• All conditioning camps are NON Refundable unless accompanied by a doctor's note. 

Withdrawal Notification:

• Withdrawals must be communicated via email to info@canmorehockey.org.
• The date and time stamp of the email will determine eligibility and applicable refund scenario.